Cancellation and Refund Policy

Cancellation and Refund Policy

At Plant Grow, we value your satisfaction and aim to make your shopping experience seamless. Please read the policy below for details regarding cancellations and refunds.

1. Order Cancellation

  • Before Dispatch:
    You may cancel your order within 12 hours of placing it, as long as it hasn’t been dispatched. Please contact us promptly with your order number to request cancellation.

  • After Dispatch:
    Orders that have already been shipped cannot be cancelled. You may, however, request a return if the item qualifies (see below).

2. Returns Eligibility

We accept returns only if:

  • The product delivered is damaged, defective, or incorrect

  • The return request is raised within 48 hours of delivery

  • The item is unused, with original packaging and tags intact

We do not accept returns for:

  • Opened or used items

  • Items without original packaging

  • Customized or made-to-order products

3. How to Request a Return

To initiate a return:

  1. Contact our support team with your order number and photo/video evidence of the issue.

  2. We will review the request and, if approved, provide reverse pickup instructions or a return address.

4. Refund Process

  • Once the returned item is received and inspected, refunds are processed within 7–10 business days.

  • Refunds are made only to the original payment method (for prepaid orders).

  • For Cash on Delivery (COD) orders, we will contact you to collect bank account details for the refund transfer.

  • No store credit or wallet refunds are offered.

5. Shipping Charges on Returns

  • If the return is due to a damaged, defective, or incorrect item, Plant Grow will cover the return shipping cost.

  • If the return is due to reasons not attributable to us (e.g., change of mind), the return shipping fee will be deducted from the refund.

6. Contact Us

For any issues or queries related to returns or cancellations, please reach out via our [Contact Us] page.